Shipping policy

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Shipping Policy

At SNS Personalized Jewelry, we are committed to delivering your order safely and efficiently. Please review our shipping policy below.

Processing Time

Most orders are processed within 1–5 business days after payment is received. Personalized and custom-made items may require additional processing time before shipment.

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Tracking Your Order

Tracking numbers are provided as soon as they become available and are automatically sent to customers after shipment.

Please allow 24–48 hours for tracking information to update on the carrier's website after receiving your tracking number.

Estimated Delivery Times

United States, Quick Ship: 3–4 business days after processing, when this option is available for your order.

Delivery times vary depending on your location and shipping method.

United States: 7–10 business days after processing
Canada: 7–18 Business Days
United Kingdom: 7–15 Business Days
Australia & New Zealand: 8–18 Business Days
Europe: 7–18 Business Days
Other International Destinations: 10–25 Business Days

Please note that these are estimated delivery times and are not guaranteed. Delays due to customs clearance, weather conditions, holidays, or carrier issues may occur.

Order Fulfillment

To ensure high-quality service, SNS Personalized Jewelry works with trusted fulfillment partners who manage:

Product sourcing
Quality inspections
Secure packaging
International shipping
Order tracking
Customer support and after-sales service

Orders are shipped directly to customers. Packages do not include supplier branding, third-party logos, or supplier information.

Shipping Address Accuracy

Customers are responsible for providing accurate shipping information during checkout.

If you need to update your shipping address, please contact us as soon as possible. Once an order has entered processing or has been shipped, changes may not be possible.

SNS Personalized Jewelry is not responsible for orders delivered to addresses provided incorrectly by the customer.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping costs.

Lost or Delayed Shipments

If your package has not arrived within the estimated delivery timeframe, please contact us and we will assist in investigating the shipment with the carrier.

If a package is confirmed lost by the shipping carrier, we will work toward an appropriate resolution.