Refund Policy

At SNS Personalized Jewelry, customer satisfaction is important to us. Because many of our products are personalized and custom-made, please review our refund policy carefully before placing your order.

Customized & Personalized Products

All personalized, engraved, custom-made, and made-to-order items are created specifically for each customer.

Because these products are uniquely made for you, we do not accept returns or offer refunds for:

• Incorrect information entered by the customer
• Spelling, date, or customization errors submitted by the customer
• Change of mind after production has started
• Personal preference or dissatisfaction with design choices selected by the customer

Please review all personalization details carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

• Your order number
• A description of the issue
• Clear photos showing the product and any damage

If the issue is verified, we may offer:

• A replacement item
• A refund
• Store credit

The resolution offered will depend on the specific circumstances of the order.

Lost Packages

If a package is confirmed lost by the shipping carrier, we will work with the carrier and our fulfillment partners to determine an appropriate solution.

Please contact us if your tracking information has not updated for an extended period or if your package has not arrived within a reasonable timeframe after the estimated delivery window.

Orders With Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information at checkout.

We are not responsible for orders delivered to an incorrect address provided by the customer.

If you notice an address error, contact us immediately. Address changes may not be possible once an order has entered processing or has been shipped.

Order Cancellations

Orders may be canceled within 12 hours of purchase if production has not yet begun.

Once an order enters production, customization, or shipment preparation, cancellation requests cannot be guaranteed.

Returns

Due to the personalized nature of our products, we generally do not accept returns unless the item is defective, damaged, or incorrect.

If a return is approved, the item must be:

• Unused
• In its original condition
• Returned in its original packaging

Customers may be responsible for return shipping costs unless the return is the result of our error.

Refund Processing

Approved refunds will be issued to the original payment method used during checkout.

Please allow 5–10 business days for the refund to appear on your account, depending on your financial institution.

Non-Refundable Situations

Refunds will not be issued for:

• Customer-entered personalization mistakes
• Delays caused by customs clearance
• Delays caused by weather or carrier disruptions
• Refused deliveries
• Incorrect addresses entered by the customer
• Normal wear and tear after delivery

Contact Us

If you have any questions about your order or this refund policy, please contact us:

SNS Personalized Jewelry
📧 snspjewelry@gmail.com

We are committed to providing fair resolutions and excellent customer service.