Contact Information

At SNS Personalized Jewelry, we are committed to providing excellent customer service and support. If you have any questions regarding your order, shipping, returns, products, or customization requests, we're here to help.

Customer Support

SNS Personalized Jewelry

📧 Email: snspjewelry@gmail.com

📞 Business Phone: 302-492-6309

Support Hours

Monday – Friday
9:00 AM – 5:00 PM (Eastern Time)

Closed on weekends and major holidays.

Response Times

We strive to respond to all customer inquiries within 24 business hours.

During peak seasons, holidays, or promotional periods, response times may be slightly longer.

Order Support

Please include the following information when contacting us about an order:

• Order Number
• Full Name
• Email Address Used at Checkout
• Description of Your Question or Concern

Including these details helps us assist you more quickly.

Custom & Personalized Orders

For questions regarding personalized jewelry, engraving requests, design details, or customization changes, please contact us as soon as possible after placing your order.

Once production begins, modifications may not be possible.

Shipping Inquiries

For shipping updates, please provide your order number and tracking information (if available).

Most tracking updates become available within 24–48 hours after shipment.

Contact Form

Customers may also submit inquiries through our Contact Us page. We recommend including:

• Name
• Email Address
• Order Number (if applicable)
• Message

Commitment to Customer Service

Our goal is to provide prompt, professional, and friendly support to every customer. We appreciate your trust in SNS Personalized Jewelry and look forward to assisting you.