Orders & Personalization
How do I personalize my jewelry?
Simply enter your desired name, date, photo, or custom text on the product page before adding the item to your cart.
Can I change my personalization after placing an order?
Please contact us as soon as possible after placing your order. We begin processing orders quickly, so changes cannot be guaranteed once production has started.
What if I entered incorrect personalization details?
Contact our support team immediately. If your order has not entered production, we'll do our best to update the information.
Can I cancel my order?
Orders may be canceled within 24 hours of purchase. Once production has begun, cancellation requests cannot be guaranteed.
Shipping & Delivery
How long does production take?
All personalized items are made to order. Production typically takes 2-5 business days.
How long does shipping take?
Estimated shipping times:
- United States, Standard shipping: 7–10 business days after processing
- United States, Quick Ship: 3–4 business days after processing, when this option is available for your order
- Canada: 7-15 business days
- International: 10-20 business days
Please note that shipping times may vary during holidays and peak seasons.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can also use our Order Tracking page to check your shipment status.
Why isn't my tracking information updating?
Tracking updates may take 24-72 hours to appear after your package has shipped. If there are no updates after several days, please contact us.
Returns & Refunds
Can I return a personalized item?
Because personalized products are custom-made, we generally do not accept returns unless the item arrives damaged, defective, or incorrect.
What should I do if my order arrives damaged?
Please contact us within 7 days of delivery and provide photos of the damaged item and packaging. We'll review the issue and work toward a resolution.
What if I received the wrong item?
If you received an incorrect item, please contact us with photos, and we'll assist you as quickly as possible.
How long does it take to receive a refund?
Approved refunds are typically processed within 5-10 business days, depending on your payment provider.
Product Information
What materials are used in your jewelry?
Material information is listed on each product page. Please review the product description for specific details.
Is your jewelry suitable for sensitive skin?
Many of our products are designed to be skin-friendly. We recommend checking the product material information before purchasing.
How should I care for my jewelry?
To keep your jewelry looking its best:
- Avoid contact with water, perfume, and harsh chemicals.
- Store jewelry in a dry place.
- Clean gently with a soft cloth.
Payments & Security
What payment methods do you accept?
We accept major credit cards, PayPal, Apple Pay, Google Pay, and other payment methods available at checkout.
Is my payment information secure?
Yes. All transactions are processed through secure, encrypted payment systems.
Customer Support
How can I contact customer service?
You can contact us through our Contact Us page or by email at snspjewelry@gmail.com.
How quickly will I receive a response?
We typically respond within 24-48 business hours.
What if I haven't received my order?
Please contact us with your order number, and our support team will investigate the shipment status for you.
Order Tracking
Where can I track my order?
You can track your order using our Track Order page. A tracking number will also be sent to your email once your order has shipped.
My package is marked delivered but I haven't received it.
Please check with household members, neighbors, or your local carrier first. If you're still unable to locate the package, contact us and we'll assist further.